Shipping Policy

The Wicepurelra Service Commitment

At Wicepurelra, dependable service is an essential part of a better shopping experience.

Every purchase is reviewed, prepared, and dispatched with care, from the moment your order is confirmed until it reaches its destination.

To keep our products reasonably priced while limiting unnecessary inventory and waste, many orders are fulfilled directly by trusted international logistics and fulfillment partners. This model enables us to provide carefully selected stationery and workspace essentials while maintaining practical and reliable delivery options.

1. Order Preparation and Shipping Charges

Each order must complete our standard review and preparation process before it can be handed over to the delivery carrier.

Standard processing period:
1–3 business days

Worldwide shipping charge:
USD $5.99 per order

Processing estimates do not include weekends or public holidays.

During high-volume periods, including seasonal holidays, major sales, promotional campaigns, or other unusually busy times, order preparation may require up to 5 business days.

2. Estimated Transit Times

Because orders may be dispatched from different international partner facilities, the expected delivery period depends on the destination and available logistics route.

Estimated delivery times are generally as follows:

United States:
8–15 business days

Canada, United Kingdom, and Australia:
11–16 business days

All other supported destinations:
13–18 business days

These timeframes begin after the order has been processed and shipped.

Delivery dates are estimates rather than guarantees. Actual transit time may be affected by carrier operations, customs procedures, weather conditions, public holidays, transportation interruptions, remote locations, or other circumstances outside Wicepurelra’s reasonable control.

We appreciate your understanding while your order travels through the international delivery network.

3. Shipment Tracking

After your order has been dispatched, a shipping confirmation will be sent to the email address provided during checkout.

This message will include the available tracking number or shipment-tracking details.

Please allow approximately 1–3 business days after dispatch for the carrier’s tracking system to display the first movement or status update.

A temporary delay in tracking activity does not necessarily mean that the parcel is delayed or stationary. Packages may continue moving between international carrier facilities even when a new scan has not yet appeared online.

4. Import Duties, Customs Charges, and Taxes

International shipments may be delivered under DDU terms, meaning Delivered Duty Unpaid.

Under this arrangement:

  • The customer is responsible for any applicable import tax, customs duty, clearance charge, or local fee

  • Such charges are not included unless they are clearly collected during checkout

  • Wicepurelra is not responsible for delays caused by customs inspection or clearance procedures

  • The customer is responsible for completing any customs requirements imposed by the destination country

Many shipments may arrive without substantial additional charges. However, customs rules and tax thresholds differ between countries and regions.

Customers should consult the relevant local customs authority when they require information about possible import costs.

5. Order Amendments and Cancellation Requests

We begin preparing orders promptly so that they can be shipped without unnecessary delay.

To request a cancellation or correction, contact:

support@wicepurelra.com

The request should be submitted within 12 hours after the order is placed whenever possible.

Your email should include:

  • The order number

  • The email address used during checkout

  • A clear explanation of the requested change or cancellation

We will make a reasonable effort to assist when the order has not yet entered processing.

Once fulfillment or processing has begun, the order may no longer be eligible for changes or cancellation.

Submitting a request within the stated period does not guarantee that the amendment can be completed before processing begins.

6. Damaged, Lost, or Stolen Shipments

Wicepurelra takes delivery concerns seriously and will provide reasonable support based on the available shipping records and evidence.

Products Damaged During Delivery

If an item arrives damaged, contact us within 72 hours of the recorded delivery time.

Please email support@wicepurelra.com and include:

  • Your order number

  • The email address associated with the purchase

  • Clear photographs showing the damage

  • A photograph of the outer packaging and shipping label, where available

  • A brief description of the issue

Once the damage has been verified and the request approved, Wicepurelra may arrange a replacement or another appropriate resolution.

Claims submitted after the 72-hour reporting period may not be eligible for replacement or other compensation.

Packages Recorded as Delivered

Wicepurelra cannot accept responsibility for parcels that the delivery carrier has officially marked as “Delivered,” subject to applicable law.

When tracking shows delivery but you cannot locate the package, please:

  1. Check the property, mailbox, porch, reception area, or other possible delivery locations.

  2. Ask household members, neighbors, building management, or reception staff whether they accepted the parcel.

  3. Confirm that the shipping address entered during checkout was correct.

  4. Contact the delivery carrier directly and request a delivery investigation or claim.

We can provide available tracking information to help with your inquiry.

However, a refund or replacement cannot be guaranteed when carrier records confirm that the order was successfully delivered to the address supplied by the customer.

7. Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information when placing an order.

This includes:

  • The recipient’s full name

  • The complete street address

  • Apartment, unit, or building information

  • City, state, province, or region

  • Postal or ZIP code

  • Destination country

  • A valid telephone number

  • An active email address

Wicepurelra is not responsible for delays, failed delivery attempts, returned parcels, or lost shipments resulting from incomplete or incorrect information entered during checkout, subject to applicable law.

Customers should review all order and delivery details carefully before submitting payment.